Hacettepe University Faculty of Medicine
Department of Child Health and Diseases
Pediatric Emergency Outpatient and General Outpatient
Outpatient Clinics of Hacettepe University İhsan Doğramacı Children’s Hospital admit all pediatric patients up to (and including) the age of 16. A physician called "door physician" welcomes the patients. Following the patient evaluation of the door physician, the patient is given a queue number for Pediatric Emergency Outpatient Clinic, General Outpatient Clinic, Infection Outpatient Clinic, Diarrhea Center or Adolescent Outpatient Clinic depending on the symptoms and findings. Sequence numbers are given on a daily basis, between the hours 07:30-16:00. Better service quality of our outpatient clinics depends on our careful and meticulous efforts. Our purpose is to diagnose patients accurately, restore their health by giving the best treatment as well as ensure that they leave the hospital with satisfaction and a restored trust in us. A good enlightenment achieved through tolerance and good-humor, is the most important way to succeed in patient- physician relations.
Pediatric Emergency Outpatient Clinic provides a 24-hour service on a continuous basis. Emergency Outpatient Clinic physicians offer service in eight-hour shifts, with at least 2 physicians on each shift. The number of physicians is increased between 17:00-24:00 and at weekends, when the demand from patients tend to grow. In the Pediatric Emergency Outpatient Clinic, all patients are admitted for examinations and treatments on a 24 hour basis and meantime, required consultations (advisories) are provided to departments within the shortest time as much as possible like in 30 minutes. All types of tests and consultation services are offered to patients on a 24–hour basis. The Emergency Service consists of patient examination beds, patient follow-up section, burn, plaster, operating rooms and a total of 13 beds. Oral and intravascular fluid therapy, blood and plasma support, steam and oxygen practices, various medical treatments, patient monitoring, plaster-splint, stitching, and medical dressing services are provided. Tests such as complete blood count, biochemistry, blood gas, and urinalysis are rapidly resulted at Pediatric Emergency Biochemistry Department located by the Emergency Outpatient clinic.
In the event of no vacancy at our hospital, patients at Emergency Outpatient Clinic are transported to necessary other hospitals by ambulance with a physician and epicrises after their general conditions are brought to a balanced state and their rooms/beds at other hospitals are arranged.
General Policlinic consists of two sections called Blue and Green Halls where approximately 10 physicians offer service to pediatric patients and each physician examines a maximum of 20 patients between 08:30-17:30.
Emergency Outpatient clinic and General Outpatient clinic provide service with resident physicians who are at their fourth year under the consultancy of a chief assistant and a member of the academic staff of Department of Pediatrics of Hacettepe University Faculty of Medicine.
How Do I Get an Examination?
Our pediatric emergency outpatient clinic serves 24/7, 365 days a year. For patients evaluated in the Pediatric Emergency Department, the necessary tests for their current complaints and illnesses are then planned. Patients are re-evaluated with the results of the requested blood, urine and radiological tests, and their treatment is planned. When necessary, reports (health report, forensic report, etc.) and prescriptions are issued, or consultations may be requested from other departments. Plans for the evaluation of results and the follow-up process are decided together with the patient and the patient's relatives, taking the patients' diagnostic and treatment needs into account. Report writing in the Pediatric Emergency Outpatient Clinic is done by the emergency secretariat; for patients staying in the Emergency Observation Room, report procedures are carried out between 08:00 and 17:00 by our secretary working in the relevant ward.
Which Patients Can Benefit?
Every child patient presenting to the Pediatric Emergency Outpatient Clinic is certainly evaluated. Any parent who thinks their child is experiencing an emergency should go to the emergency department.
How Can I Benefit from the Service?
After evaluation of the patient a queue number is given by the door physician between the hours 07:30 and 16:00 on a daily basis.
Examination
The physician on the pediatric emergency team asks questions about your child's care and requests tests when necessary. If blood or urine tests are requested after the examination, when the results are ready they are evaluated by the physician who first assessed your child or by another physician to whom the patient has been handed over. In addition, consultations may be requested from other departments when necessary. After the consultant physicians examine you, they may, if necessary, request other tests and consult other specialists, and with these results they help us make your treatment plan. All of this process may take some time depending on the patient's complaint and clinical condition. You will be informed by the physician following you when there are developments.
In every case, it is important to give the physician all the details of the patient's complaint. However, if your complaint is a matter of concern to the judicial authorities, it is important that the way the incident occurred is described accurately, so that your patient's future rights are protected and we can treat them more accurately.
Observation Room
Some patients examined in the Pediatric Emergency Department are placed in the pediatric emergency observation room so that their clinical findings can be closely monitored and a decision can be made on whether to admit them to the hospital before discharge. After your child is taken into the observation room, tests and monitoring will be carried out by the physicians on the pediatric emergency team, and vital signs and other monitoring will be performed by the pediatric emergency nurses. The physician responsible for your child's care in this area may be different.
Hospital Admission
If your child needs longer-term treatment, they may be admitted to the hospital. In this case, your child will be taken to a room in another department of the hospital. Your child's care will then be handed over from the emergency department doctors and nurses to another medical or surgical team in the wards. If you have any questions or concerns about your child's treatment, please ask your child's nurse or doctor. Particularly at times of increased patient volume, there may be no space in our hospital's inpatient wards. In this case, 112 Emergency Health Services is contacted to find you a place in another hospital in Ankara that can provide suitable treatment. However, even if no place is found in this process, your patient's emergency diagnosis and treatment will continue as required.
Discharge
In most cases, your child's visit to the emergency department does not require a hospital stay. When your child is treated in the emergency department and then sent home, the pediatric emergency physicians will give you verbal and, when necessary, written instructions about your child's treatment at home, and will provide detailed information about the medications your child may need, when you should give them, and when and how your child should use them.
Visiting
It is your most natural right to receive information about your patient and to visit them. So that your patients can be treated as quickly as possible, please keep your doctors from being busy as much as possible. Medical information about the patient is given to the patient's parents or primary caregivers. Information is not given to other relatives of the patient except in special circumstances. Keep your visit inside the pediatric emergency department as short as possible, for the health of your patient and other patients, and also for your own health.
Our doctors
Özlem Tekşam
Pediatric Emergency Department · Children's Hospital
obesite, kabızlık, sağlıklı beslenme, kazaların önlenmesi, triyaj…
Contact / Directions
General Outpatient clinics and Pediatric Emergency Outpatient clinic are located on the ground floor of Pediatric Emergency. Private Outpatient Clinic, Official Documents Office, Pay Desk, Secretariat of Pediatric Emergency, Pediatric Emergency Biochemistry, ECG room, Neonatal Screening Center, Treatment Center for Oral Rehydration Therapy (Diarrhea Center), Diet Outpatient Clinic, Pediatric Dermatology Outpatient Clinic, Secretariat of the Blue and Green Hall for examination record and registration and waiting lounges, blood collection lab and treatment room, weight room and Outpatient Clinic Head Nurse Desk are on the same floor.
You can use Pediatric Emergency Entrance of Hacettepe İhsan Doğramacı Children’s Hospital to reach Pediatric Emergency Outpatient Clinic and General Outpatient Clinics.
Chieftancy of General Outpatient Clinic
Telephone:
+90 (312) 305 11 30
+90 (312) 305 11 31
Pediatric Emergency Outpatient Clinic:
Telephone:
+90 (312) 305 11 36
+90 (312) 305 11 43
Door Physician
Telephone: +90 (312) 305 11 43
Secretariat of Blue and Green Halls
Telephone:
+90 (312) 305 11 38
+90 (312) 305 11 39