How Can I Benefit from the Service?

Ask for help from the first official you see for patients who do not breathe or do not have a pulse; other patients should apply to the paramedics in charge in the first examination room.

The paramedic in charge will evaluate your complaints and arrange your place in the examination queue among other patients. In the meantime, your registration procedures will be carried out in the secretariat.

Paramedic will reevaluate you until your turn comes and can put you forward if he/she considers your condition to be deteriorating or can prioritize a new coming patient in worse condition that yours.

All of the approval and report preparation procedures within the Emergency Policlinic are carried our in the secretariat of outpatient clinic (Test approvals of patients hospitalized in Observation Room are made in Patient Admission office).

Submission of file numbers previously given, if any, by Hacettepe Hospitals to the secretariat during registration procedures carried out by you or your relatives will prove useful in respect to promptness of the procedures. A valid ID card (such as driver’s license, identity card) with your Turkish ID Number written on is sufficient to initiate your procedures.

Your complaints will be heard, file records will be kept and examination will be given by our physician assistants and interns who will attend to you when your turn comes.

Your physician assistant will make your treatment plan together with senior physician assistant and specialist on call.

If it has been requested, intern will take blood from you for testing and complete a form for your radiologic tests. Intern will follow the results of these tests. If medication has been prescribed, these will be given to you by intern. Your physician assistant will prescribe the medication that is unavailable at our hospital.

If necessary, they will consult with the consultant physicians of related medical departments for you.

If necessary, other tests will be made after consultant physicians examine you and they will assist us in making your treatment plan with their results by consulting with academic staff in charge of emergency department.

You might need to be hospitalized, yet there might be no vacancy in the relevant medical department. In this case, we will try to find you a place at a hospital which accepts your health insurance and is located within Ankara. In the event that we still cannot find a place, your treatment will be carried out in framework of the opportunities available at the Emergency Department until the life-threatening situation of your disease is averted.

Certain diseases should be monitored in Emergency Department for a certain period of time without hospitalization with the purpose of diagnosis and treatment. In such a case, we can monitor you in our observation room for a given period of time (24 hours).

It is your fundamental right to receive information about your patient and visit your patient. Please keep your physicians occupied for a period as short as possible so that their treatment can be completed in the soonest time. Please remember the more patient’s relatives your physician informs, the more delay in treatment occurs. Please keep your visits in Emergency Department as short as possible for your patient’s and other patients’ health (as well as your own health). Avoid making crowded patient visits.

In the event that your complaint is regarding a situation which should be notified to judicial authorities, please explain how the event occurred accurately so that your future rights are preserved and we can give you a more precise treatment. We should know the truth so that you can be given the correct treatment.